Upon successful completion of this program, participants will be able to:
⦁ Understand the principles of SLA and Performance Governance under the PPRA framework.
⦁ Design effective Service Level Agreements with measurable service standards and KPIs.
⦁ Develop performance-based contracts aligned with organizational objectives.
⦁ Implement PPRA-compliant post-award contract management processes.
⦁ Monitor contractor performance using performance scorecards and reporting tools.
⦁ Prepare compliance reports and maintain proper contract documentation.
⦁ Conduct SLA monitoring, performance reviews, and contract evaluations.
⦁ Identify contract risks and implement corrective and preventive actions.
⦁ Apply governance techniques to improve accountability, transparency, and service quality.
⦁ Support organizations in achieving audit readiness and continuous performance improvement.
Details for this section will be added soon.
Details for this section will be added soon.
